Japan Crate

Food & Beverage • United Statesjapancrate.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−36.1 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#257of 551

Top 47% · Upper Half

#1 (best)#551 (worst)

#255Peer

#256Peer

#257This company

#258Peer

#259Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 13% negative

85%

positive

Positive85%
Neutral1%
Negative13%

Sentiment Balance

Covering February 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.3%

Product Quality

17.3%

Delivery Shipping

16.0%

Customer Support

12.1%

Pricing

10.3%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 6.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

71.7%

4★

11.8%

3★

4.5%

2★

2.8%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 61.9% in the three months before that.

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