Based on public reviews and response behavior.
118 reviews over 399 days (about 9 per month). Busiest month: 17% of reviews. Languages: en 99%, fr 1%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
49.0
Industry average 65.6
16.6 below average
Rating
4.19
Industry average 4.46
0.27 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Share of theme mentions
Themes from the 118 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.270 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.0 sits in the bottom quarter of about 1,900 ranked Hobbies & Arts companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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