Itcareerswitch

Schools & Academic Education • United Kingdomitcareerswitch.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+0.7 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#38of 203

Top 19% · Top Tier

#1 (best)#203 (worst)

#36Peer

#37Peer

#38This company

#39Peer

#40Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 4% negative

95%

positive

Positive95%
Neutral1%
Negative4%

Sentiment Balance

Covering November 2024 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 98% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.6%

Product Quality

15.5%

Loyalty

13.3%

Response Speed

10.4%

Communication

7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 7.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.5%

4★

6.8%

3★

1.2%

2★

0.0%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.3% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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