iFixit

Tech & Electronicsifixit.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

43/100

−4.2 vs. last month3.90 ★ average rating · 706 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#108of 127

Top 85% · Bottom Tier

#1 (best)#127 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 698 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.3%

Problem Resolution

14.5%

Product Quality

13.4%

Delivery Shipping

11.6%

Loyalty

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 11.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 36.1% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

63.3%

4★

7.4%

3★

4.2%

2★

6.2%

1★

18.8%

Based on 706 analyzed reviews. Sentiment is holding steady: 89.2% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

Unlock full insights