iD Tech

Hobbies & Arts • United Statesidtech.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

53/100

−9.1 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#310of 467

Top 66% · Mid Pack

#1 (best)#467 (worst)

#308Peer

#309Peer

#310This company

#311Peer

#312Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral1%
Negative17%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 20% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.0%

Loyalty

19.3%

Customer Support

18.2%

Pricing

11.6%

Onboarding

5.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

64.2%

4★

12.5%

3★

7.3%

2★

7.7%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is improving: 84.3% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

Unlock full insights