Hurn & Hurn

Entertainment & Events • Rackheath, Norwichhurnandhurn.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+7.1 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#15of 322

Top 5% · Top Tier

#1 (best)#322 (worst)

#13Peer

#14Peer

#15This company

#16Peer

#17Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering July 2020 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.0%

Product Quality

19.8%

Response Speed

18.5%

Customer Support

12.7%

Loyalty

8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.3%

4★

3.5%

3★

0.5%

2★

0.8%

1★

0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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