Customereye

Dermstore

Entertainment & Events • USwww.dermstore.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
−66.7 vs. last month4.18 ★ average rating · 721 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#65of 322
Top 20% · Top Tier
#1 (best)#322 (worst)
#63Peer
#64Peer
#65This company
#66Peer
#67Peer

Overall Customer Sentiment

Category Leader

68% of reviews positive, 30% negative

68%
positive
  • Positive68%
  • Neutral3%
  • Negative30%

Sentiment Balance

Covering February 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 702 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Onboarding
18.5%
Product Quality
15.3%
Loyalty
10.6%
Response Speed
8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.3%
4
5.8%
3
3.5%
2
4.4%
1
14.0%

Based on 721 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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