House of hobbies

Hobbies & Arts • United Kingdomhouseofhobbies.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+13.4 vs. last month2.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#458of 467

Top 98% · Bottom Tier

#1 (best)#467 (worst)

#456Peer

#457Peer

#458This company

#459Peer

#460Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 51% negative

49%

positive

Positive49%
Neutral1%
Negative51%

Sentiment Balance

Covering August 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 73% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.3%

Communication

15.2%

Customer Support

13.8%

Pricing

11.6%

Response Speed

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 52.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

43.2%

4★

6.5%

3★

2.7%

2★

1.5%

1★

46.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 17.3% in the three months before that.

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