Customereye

House of Beauty World

Beauty & Wellness • United Stateshouseofbeautyworld.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

30/100
+35.0 vs. last month2.28 ★ average rating · 982 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#347of 351
Top 99% · Bottom Tier
#1 (best)#351 (worst)
#345Peer
#346Peer
#347This company
#348Peer
#349Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 65% negative

34%
positive
  • Positive34%
  • Neutral2%
  • Negative65%

Sentiment Balance

Covering July 2023 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 976 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.9%
Communication
16.6%
Customer Support
12.4%
Loyalty
12.0%
Pricing
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100
75/100
signal score
  • Built from a negative-review share of 64.6% across this company's analyzed reviews.
  • 32 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating
5
26.0%
4
5.6%
3
2.6%
2
2.2%
1
63.5%

Based on 982 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

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