Customereye

Hittinitbig

Entertainment & Events • United Kingdomhittinitbig.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−1.9 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#128of 322
Top 40% · Upper Half
#1 (best)#322 (worst)
#126Peer
#127Peer
#128This company
#129Peer
#130Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering November 2024 — 328 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
38.9%
Product Quality
23.8%
Pricing
10.6%
Response Speed
8.5%
Customer Support
6.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.5%
4
6.2%
3
1.0%
2
0.3%
1
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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