Customereye

Heron Financial

Lending & Consumer Financeheronfinancial.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 290 days (about 21 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

81/100
+15.8 vs. last month4.96 ★ average rating · 200 reviews
81/100 from 200 reviews over 10 months, moderate confidence.

Lending & Consumer Finance average: score 65.4, rating 4.43 stars, reply rate 49.6%, over 1,138 ranked companies · benchmark 5 Oct 2026

Score

80.5

Industry average 65.4

15.1 above average

Rating

4.96

Industry average 4.43

0.53 above average

Reply rate

—

Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#172of 1138 ranked in Lending & Consumer Finance
Top 15% · Top Tier
#1 (best)#1138 (worst)
#170Peer
#171Peer
#172This company
#173Peer
#174Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%
positive
  • Positive96%
  • Neutral1%
  • Negative4%

Sentiment Balance

Covering September 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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