Heart Internet

Software & Web Services • United Kingdomheartinternet.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+7.9 vs. last month3.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#112of 363

Top 31% · Upper Half

#1 (best)#363 (worst)

#110Peer

#111Peer

#112This company

#113Peer

#114Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering November 2024 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.4%

Communication

14.3%

Problem Resolution

13.5%

Loyalty

13.3%

Response Speed

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 14.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.8%

4★

3.2%

3★

0.7%

2★

3.7%

1★

39.7%

Based on 600 analyzed reviews. Sentiment is improving: 91.4% of reviews in the last three months were positive, compared with 80.6% in the three months before that.

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