Customereye

Heart Internet

Software & Web Services • United Kingdomheartinternet.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 277 days (about 22 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

75/100
−27.5 vs. last month4.87 ★ average rating · 200 reviews
75/100 from 200 reviews over 10 months, moderate confidence.

Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,155 ranked companies · benchmark 7 Oct 2026

Score

75.0

Industry average 59.5

15.5 above average

Rating

4.87

Industry average 4.07

0.80 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#350of 2155 ranked in Software & Web Services
Top 16% · Top Tierdown 195 from last month
#1 (best)#2155 (worst)
#348Peer
#349Peer
#350This company
#351Peer
#352Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

85% of reviews positive, 12% negative

85%
positive
  • Positive85%
  • Neutral3%
  • Negative12%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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