Customereye

HarlemBling

General Retail & Marketplaces • United Statesharlembling.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

46/100
−43.3 vs. last month3.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#277of 359
Top 77% · Bottom Tier
#1 (best)#359 (worst)
#275Peer
#276Peer
#277This company
#278Peer
#279Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 29% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering September 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 93% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Product Quality
21.2%
Loyalty
12.9%
Response Speed
9.5%
Customer Support
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
61.8%
4★
7.8%
3★
4.3%
2★
3.8%
1★
22.2%

Based on 600 analyzed reviews. Sentiment is slipping: 8.3% of reviews in the last three months were positive, compared with 38.9% in the three months before that.

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