Customereye

Hale Groves

Gifts & Party Supplies • United Stateshalegroves.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
+2.9 vs. last month4.37 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#27of 149
Top 18% · Top Tier
#1 (best)#149 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 25% negative

75%
positive
  • Positive75%
  • Neutral0%
  • Negative25%

Sentiment Balance

Covering July 2026 — 33 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
32.4%
Product Quality
19.6%
Loyalty
11.0%
Customer Support
10.9%
Onboarding
6.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
73.8%
4
8.0%
3
6.7%
2
4.5%
1
7.0%

Based on 1,000 analyzed reviews. Sentiment is slipping: 83.9% of reviews in the last three months were positive, compared with 89.3% in the three months before that.

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