Based on public reviews and response behavior.
13 days of reviews, with a steady monthly review flow. Busiest month: 85% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
50.8
Industry average 69.9
19.1 below average
Rating
4.83
Industry average 4.45
0.38 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 21% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 50.8 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 61, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 1% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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