Customereye

Graphic Air

Hobbies & Arts • United Kingdomgraphicair.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
4.78 ★ average rating · 499 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#354of 467
Top 76% · Bottom Tier
#1 (best)#467 (worst)
#352Peer
#353Peer
#354This company
#355Peer
#356Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 480 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.5%
Product Quality
17.3%
Customer Support
16.9%
Response Speed
14.9%
Loyalty
10.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • •Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
88.0%
4★
7.0%
3★
2.4%
2★
0.6%
1★
2.0%

Based on 499 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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