Customereye

Grand Mondial Casino

Gambling & Betting • Canadagrandmondial.casino

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#56of 91
Top 62% · Mid Pack
#1 (best)#91 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering October 2024 — 68 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.9%
Product Quality
20.1%
Loyalty
16.1%
Response Speed
12.7%
Pricing
9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
68.8%
4
12.0%
3
8.2%
2
3.5%
1
7.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.1% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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