GoodCar

Automotive & Mobility • United Statesgoodcar.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+2.6 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#174of 265

Top 66% · Mid Pack

#1 (best)#265 (worst)

#172Peer

#173Peer

#174This company

#175Peer

#176Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering October 2024 — 153 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

39.4%

Response Speed

12.8%

Product Quality

11.9%

Problem Resolution

10.3%

Onboarding

7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.2%

4★

4.8%

3★

3.5%

2★

1.3%

1★

7.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.0% of reviews in the last three months were positive, compared with 94.3% in the three months before that.

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