Customereye

Golden Valley Lending

Lending & Consumer Finance • United Statesgoldenvalleylending.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+9.7 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#56of 275
Top 20% · Top Tier
#1 (best)#275 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering August 2020 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.2%
Response Speed
17.5%
Onboarding
16.8%
Product Quality
12.8%
Loyalty
12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 40.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.2%
4
8.2%
3
2.0%
2
0.5%
1
5.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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