Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
75% of reviews positive, 23% negative
Covering October 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Delivery Shipping, making up 3.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,005 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
