Based on public reviews and response behavior.
600 reviews over 36 days (about 507 per month). Busiest month: 71% of reviews — one month dominates this sample.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026
Score
46.1
Industry average 70.3
24.2 below average
Rating
4.17
Industry average 4.63
0.46 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering November 2024 — 425 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,057 ranked companies in Home Services (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.185 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.1 sits in the bottom quarter of about 2,100 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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