The Glasgow Scout Shop

Hobbies & Arts • United Kingdomglasgowscoutshop.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

+3.0 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#425of 467

Top 91% · Bottom Tier

#1 (best)#467 (worst)

#423Peer

#424Peer

#425This company

#426Peer

#427Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 29% negative

68%

positive

Positive68%
Neutral4%
Negative29%

Sentiment Balance

Covering December 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

22.3%

Delivery Shipping

22.2%

Product Quality

15.5%

Customer Support

13.7%

Onboarding

9.2%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.3%

4★

3.5%

3★

1.5%

2★

0.2%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights