Customereye

Lanera

Cosmetics & Fragrance • United Statesgetlanera.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
+16.1 vs. last month4.28 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#55of 191
Top 29% · Upper Half
#1 (best)#191 (worst)
#53Peer
#54Peer
#55This company
#56Peer
#57Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering June 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.7%
Delivery Shipping
18.4%
Loyalty
16.3%
Customer Support
12.9%
Pricing
11.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • •Built from a negative-review share of 21.9% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
71.3%
4★
12.0%
3★
2.4%
2★
1.5%
1★
12.8%

Based on 1,000 analyzed reviews. Sentiment is slipping: 81.2% of reviews in the last three months were positive, compared with 93.0% in the three months before that.

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