Customereye

American Carnival Mart

Gifts & Party Supplies • United Statesfuncarnival.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
−16.8 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#107of 149
Top 72% · Mid Pack
#1 (best)#149 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral3%
  • Negative20%

Sentiment Balance

Covering September 2023 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.0%
Product Quality
19.0%
Response Speed
14.4%
Loyalty
10.4%
Customer Support
9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.2%
4
9.0%
3
3.5%
2
0.8%
1
1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis