Customereye

Freedom Debt Relief

Finance & Insurance • USfreedomdebtrelief.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

66/100
−5.3 vs. last month4.51 ★ average rating · 1,102 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#91of 373
Top 24% · Top Tier
#1 (best)#373 (worst)
#89Peer
#90Peer
#91This company
#92Peer
#93Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 27% negative

70%
positive
  • Positive70%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,095 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.5%
Product Quality
14.1%
Onboarding
12.4%
Loyalty
11.5%
Pricing
10.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • •Built from a negative-review share of 27.4% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
77.8%
4★
10.3%
3★
3.4%
2★
2.1%
1★
6.5%

Based on 1,102 analyzed reviews. Sentiment is improving: 94.3% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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