Customereye

Monzo

Finance & Insurancewww.monzo.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 5 days (about 1218 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

56/100
Short observation window (5 days)
4.61 ★ average rating · 200 reviews
56/100 from 200 reviews over 1 months, moderate confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Finance & Insurance average: score 58.8, rating 4.12 stars, reply rate 41.4%, over 1,130 ranked companies · benchmark 21 Sept 2026

Score

56.0

Industry average 58.8

2.8 below average

Rating

4.61

Industry average 4.12

0.49 above average

Reply rate

Industry average 41.4%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#641of 1130 ranked in Finance & Insurance
Top 57% · Mid Pack
#1 (best)#1130 (worst)
#639Peer
#640Peer
#641This company
#642Peer
#643Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2026 — 200 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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