FRAGRANCE E11EVEN

Cosmetics & Fragrance • Canadafragrance11.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

4.07 ★ average rating · 550 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#173of 191

Top 91% · Bottom Tier

#1 (best)#191 (worst)

#171Peer

#172Peer

#173This company

#174Peer

#175Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering March 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 543 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.2%

Product Quality

13.6%

Response Speed

13.1%

Loyalty

13.0%

Pricing

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

69.5%

4★

6.7%

3★

2.9%

2★

3.6%

1★

17.3%

Based on 550 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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