Folsom Bike

Automotive & Mobility • United Statesfolsombike.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−3.1 vs. last month4.83 ★ average rating · 497 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#54of 265

Top 20% · Top Tier

#1 (best)#265 (worst)

#52Peer

#53Peer

#54This company

#55Peer

#56Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral1%
Negative9%

Sentiment Balance

Covering September 2018 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 496 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2018.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.4%

Product Quality

23.8%

Loyalty

15.1%

Pricing

7.8%

Response Speed

4.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100

17/100

signal score

•Built from a negative-review share of 17.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

7.2%

3★

1.2%

2★

0.6%

1★

1.4%

Based on 497 analyzed reviews. Sentiment is holding steady: 98.1% of reviews in the last three months were positive, compared with 97.6% in the three months before that.

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