Customereye

Frontier Airlines

Automotive & Mobilityflyfrontier.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

30/100
1.26 ★ average rating · 652 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#250of 265
Top 94% · Bottom Tier
#1 (best)#265 (worst)
#248Peer
#249Peer
#250This company
#251Peer
#252Peer

Overall Customer Sentiment

Below Average

16% of reviews positive, 83% negative

16%
positive
  • Positive16%
  • Neutral2%
  • Negative83%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.1%
Pricing
16.4%
Loyalty
14.9%
Response Speed
13.0%
Delivery Shipping
9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • Built from a negative-review share of 83.0% across this company's analyzed reviews.
  • 38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating
5
4.4%
4
1.7%
3
0.9%
2
1.2%
1
91.7%

Based on 652 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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