Copart

Automotive & Mobility • United Statescopart.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

−3.8 vs. last month2.69 ★ average rating · 1,424 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#251of 265

Top 95% · Bottom Tier

#1 (best)#265 (worst)

#249Peer

#250Peer

#251This company

#252Peer

#253Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering July 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,360 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.2%

Pricing

16.1%

Loyalty

12.8%

Problem Resolution

11.0%

Product Quality

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 62.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

36.3%

4★

3.6%

3★

3.9%

2★

5.4%

1★

50.8%

Based on 1,424 analyzed reviews. Sentiment is improving: 65.0% of reviews in the last three months were positive, compared with 48.5% in the three months before that.

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