Customereye

Firefly Car Rental

Automotive & Mobilityfireflycarrental.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
−12.2 vs. last month2.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#195of 265
Top 74% · Mid Pack
#1 (best)#265 (worst)
#193Peer
#194Peer
#195This company
#196Peer
#197Peer

Overall Customer Sentiment

Mid Pack

44% of reviews positive, 55% negative

44%
positive
  • Positive44%
  • Neutral1%
  • Negative55%

Sentiment Balance

Covering October 2024 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.9%
Loyalty
19.3%
Customer Support
16.7%
Response Speed
8.2%
Product Quality
8.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100
90/100
signal score
  • Built from a negative-review share of 70.0% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating
5
34.2%
4
3.0%
3
0.7%
2
3.2%
1
59.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 42.3% of reviews in the last three months were positive, compared with 38.7% in the three months before that.

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