Customereye

Fetch

Paid Surveys & Rewards • United Statesfetchrewards.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
−8.8 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#35of 67
Top 52% · Mid Pack
#1 (best)#67 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
15.0%
Response Speed
13.9%
Problem Resolution
13.7%
Product Quality
12.2%
Loyalty
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • •Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5★
73.2%
4★
3.3%
3★
4.5%
2★
2.7%
1★
16.3%

Based on 600 analyzed reviews. Sentiment is improving: 17.9% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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