Faremart

Flight & Hotel Booking • United Statesfaremart.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

−40.0 vs. last month2.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#219of 225

Top 97% · Bottom Tier

#1 (best)#225 (worst)

#217Peer

#218Peer

#219This company

#220Peer

#221Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%

positive

Positive40%
Neutral1%
Negative59%

Sentiment Balance

Covering September 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.0%

Pricing

14.9%

Product Quality

13.3%

Loyalty

11.5%

Problem Resolution

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 14.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 64.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

35.3%

4★

4.8%

3★

0.8%

2★

0.5%

1★

58.5%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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