Customereye

ExpressMed

Supplements & Nutrition • United Statesexpressmed.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

72/100
−19.6 vs. last month4.28 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#26of 301
Top 9% · Top Tier
#1 (best)#301 (worst)
#24Peer
#25Peer
#26This company
#27Peer
#28Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 37% negative

61%
positive
  • Positive61%
  • Neutral3%
  • Negative37%

Sentiment Balance

Covering October 2021 — 27 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 52% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 992 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.5%
Response Speed
18.8%
Product Quality
12.5%
Customer Support
11.9%
Loyalty
7.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100
66/100
signal score
  • Built from a negative-review share of 36.5% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.4%
4
5.7%
3
3.7%
2
1.9%
1
13.3%

Based on 1,000 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis