Based on public reviews and response behavior.
998 reviews over 83 days (about 366 per month). Busiest month: 37% of reviews. Languages: en 83%, unknown 14%, es 3%.
Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026
Score
66.4
Industry average 65.5
1.0 above average
Rating
4.52
Industry average 4.43
0.09 above average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering July 2026 — 163 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 28% negative and 1% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 998 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,142 ranked companies in Lending & Consumer Finance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.221 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 50%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
