Oportun

Lending & Consumer Finance • United Statesoportun.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−20.0 vs. last month4.47 ★ average rating · 1,435 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#275of 275

Top 100% · Bottom Tier

#1 (best)#275 (worst)

#271Peer

#272Peer

#273Peer

#274Peer

#275This company

Overall Customer Sentiment

Below Average

31% of reviews positive, 68% negative

31%

positive

Positive31%
Neutral1%
Negative68%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,435 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

19.5%

Customer Support

18.3%

Loyalty

15.1%

Product Quality

11.8%

Onboarding

10.5%

Most feedback concerns Pricing.

The most common complaint theme is Problem Resolution, making up 7.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 68.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.3%

4★

3.8%

3★

2.2%

2★

2.2%

1★

9.5%

Based on 1,435 analyzed reviews. Sentiment is holding steady: 72.7% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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