Based on public reviews and response behavior.
3,723 days of reviews, with a sparse monthly review flow. Busiest month: 24% of reviews. Languages: en 70%, unknown 11%, ro 5%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 3 Nov 2026
Score
49.0
Industry average 69.9
20.9 below average
Rating
2.51
Industry average 4.45
1.94 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
29% of reviews positive, 71% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 48% negative and 4% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.362 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.0 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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