Customereye

ES Sabers

Hobbies & Arts • United Kingdomes-sabers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−13.9 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#357of 467
Top 76% · Bottom Tier
#1 (best)#467 (worst)
#355Peer
#356Peer
#357This company
#358Peer
#359Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.5%
Delivery Shipping
18.8%
Response Speed
13.4%
Customer Support
12.7%
Loyalty
9.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.2%
4
10.3%
3
3.3%
2
4.0%
1
10.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.9% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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