Based on public reviews and response behavior.
2,468 days of reviews, with a sparse monthly review flow. Busiest month: 12% of reviews. Languages: en 100%.
Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,926 ranked companies · benchmark 5 Nov 2026
Score
48.5
Industry average 66.9
18.4 below average
Rating
3.93
Industry average 4.38
0.45 below average
Reply rate
—
Industry average 43.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 28% negative
Covering March 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,926 ranked companies in Home & Living (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.147 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.268). Review the worst months in the trend data to identify specific operational or product issues.
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