Customereye

EMMIOL

Apparel & Fashion • United Statesemmiol.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.00 ★ average rating · 900 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#225of 330
Top 68% · Mid Pack
#1 (best)#330 (worst)
#223Peer
#224Peer
#225This company
#226Peer
#227Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering July 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 894 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.7%
Delivery Shipping
18.2%
Loyalty
12.7%
Pricing
12.6%
Response Speed
8.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 24.2% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
61.4%
4
15.9%
3
2.0%
2
2.6%
1
18.1%

Based on 900 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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