Customereye

MandM

Apparel & Fashionwww.mandmdirect.com

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 4 days (about 1507 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%, nl 1%.

Overall Score

51/100
Short observation window (4 days)
4.09 ★ average rating · 198 reviews
51/100 from 198 reviews over 1 months, moderate confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026

Score

51.0

Industry average 63.1

12.1 below average

Rating

4.09

Industry average 4.25

0.16 below average

Reply rate

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Industry average 39.0%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1541of 1888 ranked in Apparel & Fashion
Top 82% · Bottom Tier
#1 (best)#1888 (worst)
#1539Peer
#1540Peer
#1541This company
#1542Peer
#1543Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral0%
  • Negative27%

Sentiment Balance

Covering September 2026 — 198 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Loyalty
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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