Customereye

Emma Life Insurance

Finance & Insurance • Canadaemma.ca

Review data last updated .

Based on public reviews and response behavior.

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230 reviews.

Overall Score

52/100
+16.7 vs. last month4.97 ★ average rating · 230 reviews
52/100 from 230 reviews, moderate confidence.

Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026

Score

51.8

Industry average 63.3

11.5 below average

Rating

4.97

Industry average 4.27

0.70 above average

Reply rate

—

Industry average 49.1%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1724of 2137 ranked in Finance & Insurance
Top 81% · Bottom Tierup 7 from last month
#1 (best)#2137 (worst)
#1722Peer
#1723Peer
#1724This company
#1725Peer
#1726Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering January 2022 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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