Filing Express (Formally EIN Express)

Finance & Insurance • United Stateseinexpress.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

56/100

−5.7 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#175of 373

Top 47% · Upper Half

#1 (best)#373 (worst)

#173Peer

#174Peer

#175This company

#176Peer

#177Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 10% negative

87%

positive

Positive87%
Neutral3%
Negative10%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.9%

Loyalty

18.3%

Product Quality

14.1%

Onboarding

13.5%

Response Speed

9.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 15.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.8%

4★

1.2%

3★

0.3%

2★

0.0%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

Unlock full insights