Customereye

E-Liquids UK - Online Vape Shop

Vaping & Smoking Alternatives • United Kingdome-liquids.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#133of 173
Top 77% · Bottom Tier
#1 (best)#173 (worst)
#131Peer
#132Peer
#133This company
#134Peer
#135Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 568 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Product Quality
17.4%
Response Speed
14.6%
Customer Support
14.0%
Loyalty
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 23.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
77.3%
4
5.2%
3
3.3%
2
1.5%
1
12.7%

Based on 600 analyzed reviews. Sentiment is slipping: 22.2% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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