Based on public reviews and response behavior.
600 reviews over 47 days (about 389 per month). Busiest month: 68% of reviews — one month dominates this sample.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 25 Oct 2026
Score
46.3
Industry average 66.0
19.7 below average
Rating
4.29
Industry average 4.47
0.18 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering November 2024 — 195 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 46.3 sits in the bottom quarter of about 2,600 ranked Hobbies & Arts companies (25th percentile: 58, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 69% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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