Dulles Glass

Hobbies & Arts • United Statesdullesglass.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−32.3 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#296of 467

Top 63% · Mid Pack

#1 (best)#467 (worst)

#294Peer

#295Peer

#296This company

#297Peer

#298Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral2%
Negative14%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.3%

Product Quality

21.3%

Response Speed

16.4%

Onboarding

9.3%

Customer Support

9.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.2%

4★

4.0%

3★

0.8%

2★

1.0%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 97.6% in the three months before that.

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