Customereye

Drone Authority

Hobbies & Arts • United Kingdomdroneauthority.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
4.90 ★ average rating · 537 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#254of 467
Top 54% · Mid Pack
#1 (best)#467 (worst)
#252Peer
#253Peer
#254This company
#255Peer
#256Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering June 2023 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 525 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.2%
Product Quality
16.9%
Response Speed
16.3%
Customer Support
16.2%
Loyalty
13.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.7%
4
1.9%
3
0.6%
2
0.4%
1
1.5%

Based on 537 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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