DianhuaChina

Mobile & Telecom • United Statesdianhuachina.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+8.3 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#55of 114

Top 48% · Upper Half

#1 (best)#114 (worst)

#53Peer

#54Peer

#55This company

#56Peer

#57Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral2%
Negative22%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.8%

Customer Support

18.0%

Pricing

15.2%

Loyalty

12.4%

Onboarding

11.1%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

79.0%

4★

8.8%

3★

2.3%

2★

4.0%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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