General Retail & Marketplacesdiamondsfactory.com.au
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 204 days (about 30 per month). Busiest month: 21% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
72.7
Industry average 61.6
11.1 above average
Rating
4.58
Industry average 4.18
0.40 above average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 13% negative
Covering August 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 8% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 122 mentions with a sentiment score of 90.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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