Diabetic Exchange USA

Pharmacy & Online Medicine • United Statesdiabeticexchangeusa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−14.3 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#114of 189

Top 60% · Mid Pack

#1 (best)#189 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral4%
Negative22%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

26.6%

Loyalty

13.8%

Onboarding

12.8%

Delivery Shipping

12.6%

Pricing

9.6%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.8%

4★

1.8%

3★

1.3%

2★

0.0%

1★

4.0%

Based on 600 analyzed reviews. Sentiment is improving: 97.8% of reviews in the last three months were positive, compared with 92.8% in the three months before that.

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